Officeskills.org offers resources and training in critical Office Skills needed to work in the office of the 21st century.
We are currently offering online courses in Basic Office Skills including keyboarding, telephone etiquette, word processing, spreadsheets, presentations, and other skills necessary in today's workforce.
Our courses are currently here on our Moodle site and some are hosted in the Labyrinth Learning Management system. Most of our current courses offerings have an open entry/open exit policy which means that a student may enter or leave the course at any time if a space is available. A Certificate is awarded upon completion
This administrative assistant online course will helps students obtain the technical and interpersonal skills necessary to perform professionally and efficiently the daily duties required of an administrative assistant. This course is for students who already have some basic keyboarding and word processing skills that want to learn the fundamental day to day skills of an administrative assistant.
In this video only introductory online Virtual Administrative Assistant Training Course you will learn important principles and practical step-by-step techniques for providing virtual assistant services and getting started setting up a Virtual Assistant Business. The course covers what a virtual assistant does, what skills are in demand today and how to discover your own niche offering. This Virtual Assistant Training course will also teach you how to provide virtual assistant services including how to get and keep clients. Topics covered include how to find your niche service offering, set your rates, how to create a business plan and how to network and find clients.
The
goal of this course is to teach students how to touch type (without
looking) and learn the basics of Microsoft Word
The goal of this administrative assistant online course is to help students examine the attitudes, skills and knowledge needed to enter the workforce as an administrative office professional including, keyboarding, ethics, communication, teamwork, problem solving and creating written documentation using Microsoft word.
In this introductory online Work from Home as a Virtual Assistant Training Course you will learn important principles and practical step-by-step techniques for providing virtual assistant services and getting started setting up a Virtual Assistant Business. The course covers what a virtual assistant does, what skills are in demand today and how to discover your own niche offering. This course will also teach you how to provide virtual assistant services including how to get and keep clients. Topics covered include how to find your niche service offering, set your rates, how to create a business plan and how to network and find clients..
The Telephone Etiquette and Customer Service Skills Online Course teaches students the importance of telephone etiquette and the role it plays in creating a favorable impression on customers. Students learn the most basic, but most important time tested techniques in handling phone calls. Students also learn how to manage a call from beginning to end, including how to professionally greet the customer, how to build rapport, express empathy when needed and how to show appreciation and professionally end the call. Taking messages and using voicemail is also explored.
Students will also gain some important soft skills required in business such as active listening and communication skills and how to deal with difficult and angry customers.
The goal of this soft skills training course to teach you the essential soft skills required of an administrative professional in business that will enhance your personal interactions and lead to greater job satisfaction and performance. Identified as essential employability skills, soft skills, also called personal qualities or people skills, are highly desired by employees in today's workplace.
The goal of this Receptionist Online course to teach you the skills required of a General Receptionist in the 21st Century. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. Good organizational skills and the ability to multi-task are also a must as Receptionists perform many duties including taking messages, scheduling appointments, and maintaining employee files.
