Office Skills Collaborative Online Classroom

The goal of this administrative assistant online course is to help students examine the attitudes, skills and knowledge needed to enter the workforce as an administrative office professional including, keyboarding, ethics, communication, teamwork, problem solving and creating written documentation using Microsoft word.

The Telephone Etiquette and Customer Service Skills Online Course teaches students the importance of telephone etiquette and the role it plays in creating a favorable impression on customers. Students learn the most basic, but most important time tested techniques in handling phone calls.  Students also learn how to manage a call from beginning to end, including how to professionally greet the customer, how to build rapport, express empathy when needed and how to show appreciation and professionally end the call.  Taking messages and using voicemail is also explored.

Students will also gain some important soft skills required in business such as active listening and communication skills and how to deal with difficult and angry customers.

The goal of this Receptionist Online course to teach you the skills required of a General Receptionist in the 21st Century.  A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills.  Good organizational skills and the ability to multi-task are also a must as Receptionists perform many duties including taking messages, scheduling appointments, and maintaining employee files.